Troubleshooting
Fixes for the most common issues.
Troubleshooting
A room shows no temperature ("—")
Usually a sleepy or flat sensor — here's what we do and what to check.
TroubleshootingLow battery warnings
Which device, and how to clear the warning.
TroubleshootingA device is offline / "No signal"
Steps to bring a device back online.
TroubleshootingA room won't get up to temperature
Common reasons a zone stays cooler than its target.
TroubleshootingA booking isn't showing
Why a reservation might not appear yet, and how to force a refresh.
Still need a hand?
Our support team is here Monday to Friday, 9am–5pm BST.
Phone · Monday to Friday, 9am–5pm BST01434 604800