Smart PropertyHelp
Mon–Fri 9–5 BST01434 604800

A room shows no temperature ("—")

Usually a sleepy or flat sensor — here's what we do and what to check.

If a room shows "—" instead of a temperature, its thermometer hasn't reported recently. Smart Property automatically falls back to the radiator valve's built-in temperature where one is present, so heating keeps working.

What to check

  • The room's thermometer battery — a flat battery is the most common cause. Replace it.
  • That the sensor is within range of its hub.
  • Give it a few minutes after a battery change to start reporting again.
If there's a valve in the room, heating continues on the valve's own reading meanwhile — you won't be left cold.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800