Smart PropertyHelp
Mon–Fri 9–5 BST01434 604800

The "Needs attention" list & fixes

What each alert means and how to clear it.

The Needs attention list flags anything worth a look. Hover an item for a suggested fix:

Low batteryReplace the battery in that device (valve, sensor or thermostat).
No signal / offlineCheck the device is powered and in range; if it uses a hub, check the hub is online. It may need re-pairing.
Excessive temperatureCheck the radiator valve isn't stuck open or blocked by furniture, and that a window isn't left open near it.

The list is scrollable and each item links to the device so you can act on it.

Still need a hand?

Our support team is here Monday to Friday, 9am–5pm BST.

Phone · Monday to Friday, 9am–5pm BST01434 604800